FAQ

Orders

The item I want is out of stock.  Is there any way to still get it?

While we are unable to guarantee availability, we very well may be able to still get you the item you want.  Please email us the item and size you want at sales@freesoulsboutique.com and we will do out best to fulfill your request.

How do I know which size to order?

We have a general size chart available for your convenience.  Please keep in mind that each item fits differently.  Be sure to read over the descriptions as we have made notes in case an item runs small or large, etc.  If you still have questions, please email us or call us and we will assist you in finding the best fit.

Free Souls Boutique General Sizing Chart
X-Small Small Medium Large X-Large
0-2 2-4 6-8 10-12 12-14

I am having trouble submitting my order, what should I do?

First make sure all required fields are filled in.  If that doesn't work, we suggest trying a different browser.  For example if Mozilla isn't working for you maybe try Google Chrome or Internet Explorer.  You can always email us anytime or call us 10 am - 7 pm EST Monday -Saturday & 1-5 Sundays.

Can I place my order by phone?

Of course!  If ordering online is not your cup of tea, please call us 10 am - 7 pm Monday-Saturday & 1-5 Sundays at 478-988-9020.

Do you have a storefront?

Yes! You can find us at The Vine Boutique in Middle Georgia.  The address is 1281 South Houston Lake Rd, Warner Robins, GA 31088.  Open 7 Days a Week.

 

 

Shipping

When will my order ship?

Most orders placed by 3pm EST Monday-Friday ship the same day.  Saturday orders must be in by 10 am EST for same day shipping otherwise they will ship out on Monday. Call us if you have special shipping needs and we will do our best to accommodate them.

I already submitted my order but is it possible to make a change?

We can manually make changes to your order but it is imperative that we hear from you immediately. Please call us to make the desired changes.

Can I track my order?

Yes!!!  When your order ships you will receive an email with tracking information.  You may also log in and access the tracking information with your order status.

How much is shipping?

Shipping is free in the continental US for orders $50 and over.  Orders under $50 ship for a $5 flat rate.

If you happen to be in or near Warner Robins, Georgia and prefer to pick your items up, please let us know and we will be happy to accommodate you!

We welcome you to visit our storefront as well.  The Vine Boutique address is 1281 South Houston Lake Dr, Warner Robins, GA 31088. 

Do you offer free shipping?

Yes!!! Shipping is free in the continental US for all orders $50 and over.  Local pickup is another way to save on shipping.  Please see above for details.

Can I get expedited shipping?

Yes.  We do offer Two Day and Overnight shipping.  Those options are available during checkout.

Most of our items can also be picked up same day at The Vine in Warner Robins.

Where do you ship from?

We ship from Warner Robins, Georgia.

What countries do you ship to?

We ship to all countries allowed by the US Postal Service.

 

Payment

What forms of payment do you accept?

We accept all major credit cards (VISA, Mastercard, American Express & Discover), Paypal, and even cash for local deliveries.

Will I have to pay sales tax?

Tax is only charged on orders shipped within the state of Georgia.  The rate is determined by county.

 

Returns

What is your return policy?

Website returns must be processed within 30 days of the original ship date.  Items must be returned in new condition with tags still attached.  Items returned with evidence of wear will not be refunded.  Return shipping is the responsibility of the customer except in case of store error.  Refunds will be given in the form of store credit.

 

Contact Us

How do I contact you?

The best way to reach us day or night is email.  Reach us at sales@freesoulsboutique.com.  You will usually receive a rapid response.  

If you need to speak to us though, call us at 478-988-9020 Monday-Saturday 10 am - 7 pm EST & Sundays 1-5

What are your hours?

Shopping hours are 24/7 365 as is email.  Phone support is available Monday-Saturday 10 am - 7 pm & Sundays 1-5 EST at 478-988-9020.

The Vine is open 7 Days a Week - we hope to see you there!